When will my package arrive?
It may take up to 3-5 days to process your order. Delivery time frames will be specified at check out.
Can I cancel my order?
Orders that have already been place cannot be cancelled. For more information, contact our customer service at the following email: firstname.lastname@example.org
I have received the wrong order, what can I do?
On rare occasions, a mistake is made. If this has happened to you, please contact email@example.com
How can I return my item?
If for any reason you are not satisfied with your purchase, you can return unwanted items within 30 days of the order’s delivery date.
I just placed my order but can I modify/change my order?
If your order hasn’t been shipped, we can modify or change your order. Please contact us immediately via email using our contact page and we will do our best to accommodate your requests.
The item I bought is now on sale, can I get the difference refunded?
Please visit our Pricing Protection Policy to see the conditions for a price adjustment. If these conditions are met, please contact the Customer Care team so that they can refund the difference onto the original method of payment.
I'm outside the return period - Can I still make a return?
Returns and exchanges received outside the communicated time frame will not be accepted. For online returns, so long as you have notified us of your intent to make your return, you have an additional 14 days to make your return.
How do I make an exchange?
We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
What payment methods do you accept?
You can pay using all major credit and debit cards and Paypal. You can also pay via gift card, which can be purchased online.
When will I receive my refund?
The refund will be processed as soon as you receive a confirmation email. It may take up to 10 days for the refund to be visible on your account, due to bank processing time.
Will I be charged duties and tax?
The customer is responsible for all applicable duties and tax charges upon delivery unless otherwise stated at checkout.
Why was I charged a handling fee?
All orders placed outside Canada are subject to a $3 to $5 handling fee to support our sustainability program. $5 Rest of the world.